Welcome Transportation

Privacy Policy

Last updated: September 27, 2026

Information We Collect

When you request a quote, book a charter, propose or join a group trip, or communicate with us, we may collect your name, email address, phone number, pickup/drop-off details, and payment information (processed securely by Stripe — we never store your card details ourselves).

How We Use Your Information

We use your contact information to respond to quote requests, confirm bookings, coordinate trip logistics, and process payments. This includes sending you email and, if you provide a phone number, text message (SMS) updates about your specific trip or request — for example, pickup/drop-off notices, payment links, and booking confirmations.

Text Messaging (SMS)

Who receives our texts. Welcome Transportation sends text messages to (1) customers and trip passengers who give us their mobile number on our website forms or when booking, and (2) our drivers and office staff, who give us their mobile number during onboarding and agree to receive work texts.

What we send. Messages about a specific trip or job only: booking and quote updates, pickup and drop-off notices, payment links, job offers and work orders for drivers (drivers may reply YES or NO), schedule changes and reminders. We do not send marketing or promotional texts.

Consent. We text you only after you give us your number and agree to receive these messages. Consent is not a condition of any purchase.

Frequency and cost. Message frequency varies with your bookings or assigned jobs. Message and data rates may apply.

Opt out and help. Reply STOP to any message to stop receiving texts; you will get one confirmation and no further texts. Reply START to receive texts again. Reply HELP for help, or contact us at [email protected] or (407) 669-9681. Carriers are not liable for delayed or undelivered messages.

Your mobile information is never shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Sharing

We do not sell your personal information. We share information only with the service providers who help us operate (payment processing via Stripe, email and calendar via Microsoft, and text message delivery via Twilio), and only as needed to provide our services to you. Text messaging opt-in data and consent are never shared with third parties, as stated in the Text Messaging section above.

Data Retention

We retain booking and contact information for as long as needed to provide our services and meet our legal/accounting obligations.

Contact Us

Questions about this policy? Reach us at [email protected] or (407) 669-9681.